Frequently Asked Questions

Orders
& Shipping

When will my credit card be charged?

Your credit card will be charged immediately after your order has been accepted and processed.

What forms of payment do you accept?

We accept bank transfers or by using the available payment portal on the website.

When will my order be shipped?

Your order will be shipped by the brand within 24- 48 hours after placing it.

Do you ship internationally?

No. Currently we ship only in Nigeria.

What if there is a problem with my order?

Please contact us on whatsapp +2348122220660 for quick resolution.

Can i change my order once it’s been placed?

Kindly get in touch with our customer service as soon as you can if you’ll like to make any change. It will have to be within the first few hours of the order. contact us at hello@oyeebony.com or whatsapp +2348122220660

The item i want is out of stock – when will it be in?

Please send an email stating the item and we will be in touch with you.